Online Brand Management: Brand Protection Basics

 

One of the greatest strengths of the Web is that it gives everyone with a connection the ability to publish content, period. Anyone can register domain names and build attendant webpages, often for what amounts to a pittance. Some domains cost as little as ten dollars to register, or less if the buyer wishes to bundle the purchase of several names at once. Naturally, this flexibility has attracted the attention of people with less than honest motives for their efforts.

Like it or not, there are individuals online who aren’t content to promote their brand through their own efforts and hard work, but would prefer to profit by the work of others. They accomplish this through a number of unfortunate methods. They domain-squat on names they expect to become famous, use similar names and domains to get attention, and in general rely on the good name of brands they have nothing to do with to draw in business.

As part of the effort to build up a brand into something to be proud of, it’s important to focus on brand protection. It may sound silly on the surface; after all, who could be confused by Makdonolds as opposed to McDonalds? However the issue isn’t always quite so ridiculously clear, and can lead to a number of hassles a brand just doesn’t need. Here we share three common hazards and their solutions for safeguarding your brand.

Hazard 1 – Cybersquatting

In short, cybersquatting is a series of methods for registering and maintaining a domain name solely with the intent to profit from another agency that desires it.

The first method revolves around predicting the need for the domain name itself. As in the above example, suppose in the early days of the Internet someone outside McDonald’s had registered all the relevant domain names. When McDonald’s finally goes to establish a Web presence, they find the names they need are all taken, and thus have to bargain with this individual for terms under which he’ll sell them back, obviously at a profit to himself.

Other methods involve registering similar domain names to existent ones. Suppose again that McDonald’s had possession of McDonald’s.com, but not McDonald’s.net. The squatter picks up the .net domain, knowing that at least some people will come to the page out of curiosity or by accident. Once again, they can bargain with McDonald’s over ownership, or they can provide a link to McDonald’s own webpage, and thus get click-through traffic that can be monetized with ad revenue.

Solutions to Cybersquatting

Due to the fight over free speech and free market rights pertaining to the Web, cybersquatting is not easy to define as illegal. It is certainly unethical, but given the myriad of international laws governing the use of these domain names there is not always a clear recourse in overcoming these activities.

There are always methods that can be used, however. First, there is the legal recourse of going through ICANN for arbitration. However courts can and often have overturned ICANN’s rulings upon further review. The legal fees associated with this process may exceed the cost of simply buying the domain outright from the squatters.

Another option is to be creative with your domain names. Google, Yahoo, icanhascheezburger, and similar domain names share a certain nonsense quality. They aren’t commonly used words, and are less likely to get snapped up by squatters. If your business isn’t tied strongly to a real world word already, consider coming up with something outside the box to prevent yourself from getting squatted. Purchase several of the more common variations on your domain name as well, to prevent the parallel name style of squatting.

Hazard 2 – Typo Squatting

Typo squatting relies on common typing errors or shortcuts to redirect users to a site other than the one they intended to visit. For example, information.com could be typed as iformation.com or info.com, and lead to the squatting site instead of the intended location. While this may seem like a variant on cybersquatting, it ends up being rather different in practice.

As with parallel naming, the intent here is to use a similar name to draw in users looking for one site. However the intent is very rarely to sell the url to the parent company. More frequently, these sites direct to ‘gripe’ pages, spambots, malware propagators and other malicious activities.

Solutions to Typo Squatting

Once again, legal action can be taken to protect a brand (particularly if the squatters are profiting from the venture), but can quickly become expensive. A more cost-effective route for a smaller brand just getting started would be to post information to your Social Media News Room and webpage about any such sites you come across, with warnings and information on how to circumvent them. Taking responsibility for your brand is the best way to protect it and cement its value in your audience’s mind.

Hazard 3 – Complacency

It’s tempting to register a domain name and trademark, and think that’s all you need to do. However, neither of these confers automatic protection. Yes, they allow for recourse to the law in the event a case goes to court, but the Internet is a place where information moves quickly. By the time you fight things out in a court case that you may or may not actually win, people already have associated your brand with the spambot they accidentally got directed to.

Solutions to Complacency

Be proactive. Education is your best defense on the Web. Learn about common cybersquatting and typosquatting tactics. Check your domain and see if others are using these tricks to hurt your brand (consciously or inadvertently). Be aware, be informed, and take every step you can. The Internet is a dynamic place, and it falls to you to make sure that benefits you, rather than blemishes your brand.


Enzo F. Cesario is an online branding specialist and co-founder of Brandsplat, a digital content agency. Brandsplat creates blogs, articles, videos and social media in the “voice” of our client’s brand. It makes sites more findable and brands more recognizable. For the free Brandcasting Report go to http://www.BrandSplat.com/ or visit our blog at http://www.iBrandCasting.com/

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Online Brand Management: Brand Protection Basics

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Online Businesses Fail Due to These 7 Reasons

 

In putting up an online business of your own, it helps a lot to know that there are various types of online businesses and there are those types that are not that demanding. That’s why it is necessary that you choose carefully the business you are to put up.

But no matter what, this new kind of business is pretty much the same as many others. It too, does start from a humble beginning.

Unfortunately, since it is similar with the different kinds of businesses, even humble beginnings doesn’t necessarily mean your online business will be a success in the end or maybe even get to point where you can gain your ROI.

Understand that nothing can be perfect and it’s always helpful to discover ways to make your online business stand the ever-changing demands of the market.

To avoid being one of the 99% online entrepreneurs who fail in the online endeavors, read and learn the 7 major reasons why they do fail :

It could be a big joke for others to start an online business. When you’re starting an online business with less effort and high expectations for profit, you are in big trouble.

Nothing comes out from sitting down and waiting for the apple to fall. It is always the first and foremost demand of any online business, or any business for that matter, that the person starting it should get his hands dirty and sweat much in order for the business to grow and give him the outcomes he expects.

He should accept any failure in online business as well, here are 7 things to think about and why online businesses fail:

  1. Don’t be a ignorant when starting your online business Despite the fact that you don’t get to use your legs much in this kind of business doesn’t mean that you won’t have to use your brains too. For those ignorant enough to think this way, let me remind you that your mind is the main tool you’re using in this kind of venture.So be sure to have the right set of knowledge and skills before you even start thinking about online businesses. Finding yourself a good mentor, a person whom you can trust to art your hard-earned money to and you’ll see for yourself that you’ll be okay. Just be sure to choose wisely in your search for a mentor that will give the most fitting advice about the kind of online business you want to invest in. Make sure he knows well how to handle failure in online business.
  2. Don’t forget the people! It is essential that you must also hone your skills in how to deal with people. Whatever endeavor you might be in, having the skills to deal with people the right way will do miracles for you and your business.
  3. They forgot about discipline! Being your own boss doesn’t mean that you have the power to go against “his” better judgment. Discipline is always one of the pillars of any business in order for it to succeed. Despite owning your time, try to maintain a strict adherence to time-consciousness and you will find yourself reaping the fruits of your online business success.
  4. They forgot what it is to be consistent with their plans Always make sure that whatever good idea had shown a good outcome for your online business, be sure to be able to keep it that way. It always pays to be consistent with your methods so you will be able to continue reaping the good harvest from your online business. Consistency can be a pain in the butt if you neglect it.
  5. They think that having a business is pleasure all the time Despite the reason that you have started to have the online business just because it is a profitable and easy way to gain money, not loving the endeavor would definitely dry you up. You have to come to terms with failure in online business as well. Be sure to have the best of emotions when you start your own online business, having that will lead to an abundant supply of ideas and creativity for you to use and sell.
  6. Make your business your first love and this will be a great favor you give yourself.
  7. They don’t have the strength of will to pursue By having the “I can do it” spirit, you can find great results for you and your business. Since it is a fact that there will be a lot of challenges you are to face, it is important that you have that fighting spirit to overcome these challenges.

Bear in mind that you don’t have to be extraordinary to have an online business that does well, but if you want to succeed, you better be a cut above the rest.


To Learn How Elmar Sandyck Has Built A Very Profitable Internet Business Using The Most Cutting Edge Online Mlm Training To Avoid Failure In Online Business Visit : http://www.squidoo.com/Worst-Reasons-Why-Online-Businesses-Crash

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Online Businesses Fail Due to These 7 Reasons

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FacebookIf you aren’t already connected to the social media revolution, it is time to get your head out of the sand and harness the power of the digital network. If you want to get out ahead of your competition and make consumers excited about interacting with your brand, social media is the way to go. It isn’t an overnight marketing fix, it takes time to build a following, but if done correctly you can use social media to drive people to your website and ultimately to your front door. Are you ready?

After building your incredible website and blog, it is time to build a Facebook fan page. Before you run away at the thought of building your own page, let me assure you that it is easy to get started, and I am going to walk you through it. But, of course, if you get stuck or need additional help with the more complicated aspects, we’re always here to help. (But I promise; set up is easy.)

The first thing you need in order to create a Facebook fan page is a personal profile. What? You don’t have one yet? Time to get one! I am not going to waste time walking you through profile set up because the steps are pretty self explanatory. Just go to Facebook, fill out the information to get started and let the steps guide you. You can probably set up a basic profile in about 15 minutes. After setting up your personal profile, spend some time poking around Facebook and getting to know the site – have fun. Check out some of your favorite companies’ fan pages and connect with friends.

Now to set up a fan page.

Once you are logged into Facebook, scroll to the bottom of the page and click “Advertising,” and then click “Pages.” There is some great information here about fan pages, so take a moment to read through the information and when you are ready click “Create Page.” As you go through the set-up process, remember that in any branding and marketing it is important to categorize your company in the right area to help people find you. So choose carefully.

One of the great things about Facebook is the ease of set up navigation. From here, setting up a fan page is really about following the prompts. Rather than point out each step, let’s look at the important ones to get your personal branding going.

  1. Photo – Before you do anything else, make sure you have the perfect photo for your page. Maybe your logo is the best photo for your page, but maybe not. Think about other branding materials you have, maybe something seasonal. Obviously, you want your fans to see your photo and recognize your brand – that’s the goal. But if you have a creative image that is also recognizable, it might help your fan page attract fans with an element of fun.
  2. Write something about your company – See the little box under your picture that says “Write something about your company”. This is very important because this is one of the items that is visible on every tab of your fan page. This is your elevator statement in 250 characters or less. Be sure to include a link to your website here, and in order to make your link clickable, don’t forget the http://
    before the www. (Note – this statement can be changed at any time, so it is a great place to highlight a promotion or other important happening for your company.)
  3. Wall Settings – Another important tool in the set up of your page are the wall settings. You have to decide if you want visitors to be able to post messages for everyone to see or if you only want your own messages shown. Unless you have a super controversial company, I recommend starting with allowing everything. It will help you build your wall faster because people like to post messages. If the posts become out of control or unflattering, you can always delete individual posts or change the setting later. (You will find “Wall settings” under “Edit page.”)

Once you fill in all of the basic information, you have successfully created a fan page. Don’t forget, it is easy to change, so don’t sweat it.

Now you are ready to take your page live. It is important for you to let people know about your page. This is where having an already active personal profile comes in handy because if you already have a lot of “friends” who are interested in your company, you can “suggest” your new page to them.

Alright you have a page. You have suggested to all of your friends – now what? Now you start the real work. Marketing and branding takes time and attentiveness. You can’t just set up this page and hope people find you. If there is nothing on your page that interests people, no one will become a fan. Social media is fun – your fan page should be too. Post interesting things about your company, but don’t
be afraid to post something fun too. Try posting open-ended questions (to entice responses from your fans) such as “What is your favorite XYZ?” “What do you plan to do for the XYZ holiday?”

Posting links and/or photos are also a great way to get people interested, plus they are more visually appealing so people are more apt to pay attention. Posting links to your website has the added benefit of pushing people to your site to find out more. Try posting on your fan page every time you update your blog – “Check this out” and attach a link to your blog.

Remember, the most important reason you have a Facebook fan page is to use it as a branding strategy to promote your personal brand. So, if your company is very “green” conscious, share tidbits about being green. If your company is all about marketing and branding (like us), you might post pictures of events, links to blog posts and information about the companies you help brand.

Those are the basic features of a Facebook fan page, but once you get going you will realize that there are many more things you can add to your fan page such as customizable apps, connecting the page to your Twitter feed, and much more. But you can’t do any of the fancy things until you get started with the basics, so for now create your page and start building your fans. Oh, and don’t forget to include a new link on your website to let people know they can become a fan on Facebook.

And that is how you can use Facebook as a branding strategy for your business.


Lindsay Dicks helps her clients tell their stories in the online world using social media powered websites and multi-channel marketing tools. Lindsay is a graduate of the University of Florida with a Bachelors Degree in Marketing. She is the CEO of CelebritySites™, an online marketing company specializing in social media and online personal branding. http://www.CelebritySites.com

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How to Use Facebook as a Branding Strategy for Your Business

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Online Brand Protection: Don’t Get Crazy

 

Previously we discussed some of the issues surrounding the protection of your online brand. It is true that there are people out there who intend to misuse and abuse brand associations that others worked hard to create, and there are steps to take to limit them. After all, hard work should be protected, and there’s no reason to let someone trash your brand just because you didn’t consider every single eventuality.

However, there is such a thing as overzealousness. Planning ahead is good, but the Internet is a dynamic and fluid place that has its own rules. It is in many ways a living entity, growing and evolving as more input is provided and refined by the collective efforts of billions of minds working together, or even at cross-purposes. Attempting to outright control the Web is an exercise in folly, and we provide a clear example of when going too far can go wrong.

Living Language

Language is an odd thing. It requires a certain degree of agreed definition otherwise it’s worthless. So consider the interesting case of Adobe Systems and the trademark usage document they recently published on their site. In short, the document goes into the various approved ways to use the names of their products such as Reader, Acrobat, and Photoshop, as well as ways not to use them.

Adobe’s Photoshop and other Adobe products have been driving forces on the Web, leading toward greater standardization of document and file types. As the popularity of the format grew, the language surrounding them adapted.

Creating an image using Photoshop became ‘Photoshopping,’ and then just, ’shopping.’ These words entered into the popular use of language on the Internet fairly quickly, leading to Adobe’s decision to publish a trademark guideline document. Now, before going further, this is both an example of good and bad efforts to protect a brand.

The Good

The document does clearly state that these are guidelines for official promotional uses of the Adobe trademarks. This is their legal right – having trademarked the term, they can provide information on how they are to be appropriately used. Adobe is clearly making an effort to ensure their brand is presented in the spirit they intended.

The Bad

The document addresses some issues that seem somewhat nitpicky, and outside the realm of official trademark uses. The portion on ‘don’t abbreviate Photoshop to PS’ in particular doesn’t seem like something that would come up in official promotional material, and really comes across as a jab at popular forum culture.

As we’ve discussed before, people on the Internet are not robots, but people with a sense of individuality, their own rights, and quite frequently an ironic sense of humor. Again remember the infamous 4chan protests of Scientology. These were not a protest in the traditional sense – these users got together to do this as a lark. The average Internet user doesn’t respond well to patronizing commentary, and such efforts usually backfire.

Something Old, Something New

The phenomenon we are discussing is not unique to the Internet, either. Before the Internet was created, people were calling every tissue a Kleenex, despite this referring to only one brand out of many (Puffs, Scott, etc). Making a photocopy is still called Xeroxing in many circles, because Xerox made the first major breakthroughs in office photocopying. Both of these occurred before the Internet provided the tools to speed the process along, so consider how much harder it would be to arrest the process now.

Measured Steps

Again, the Adobe document provides both some good and some bad elements. Having information available is never a bad thing, especially where official trademarks are concerned. Letting people know how you want them to use your trademark on official documents is a good step. Instead of requiring time to be wasted contacting people and looking the information up, they can go to your resources page and find what they need without a hitch. You’ve made their lives easier and given your brand a positive image.

On the other hand, there is something to be said for letting pop culture have its way. People might call it Xeroxing, but if they’re buying Canon machines has anything really been lost? Make allowances for the whims of pop culture, and consider contacting your user base.

When you’re putting your trademark document together, run it by your audience for consideration. Put up a comment page and ask for feedback, jokes included. Then you may just find you have the most honest evaluation you could have ever asked for, free of charge.

Enzo F. Cesario is an online branding specialist and co-founder of Brandsplat, a digital content agency. Brandsplat creates blogs, articles, videos and social media in the “voice” of our client’s brand. It makes sites more findable and brands more recognizable. For the free Brandcasting Report go to http://www.BrandSplat.com/ or visit our blog at http://www.iBrandCasting.com/

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Online Brand Protection: Don’t Get Crazy

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Outsourcing Mistakes and How to Avoid Them

 

As a busy Internet marketer, you will be most likely be swamped at some point with the amount of work involved getting your websites designed and online. You will be desperate to find quality help quickly.

Some of the major tasks you have to deal with include:

  1. Creating your own products to sell.
  2. Marketing your products in ways that drive traffic to the site.
  3. Building your online reputation and constantly networking to build your online presence…to name a few.

The truth is that you are likely to get buried in details and get lost along the way.

At some point, it might occur to you that you do not have much free time nor are you having much fun and you’ll start thinking that you are unable to work from home and tend to the other aspects of your life, like family and a job.

Overloaded to-do lists are a common problem with new marketers facing all the labor-intensive details you never thought about when you first got involved in creating an online income.

The most popular solution to this common dilemma is to outsource those tasks that you either do not have time to complete yourself or tasks that are not appealing to you.

Outsourcing is transferring some of your tasks to external service providers. Those tasks can include:

  1. ghostwriting
  2. help desk management
  3. customer service
  4. site design

And that’s just a short list. Literally, it can include any task that you want to outsource.

It is very common in the information marketing niche to escalate viral marketing results with articles submitted to article directories or ebooks written by ghostwriters.

As in any business transaction, problems can arise and mistakes will happen. One of the most critical is lack of clear and frequent communication between you and your Outsourcer. You, as the client, have to make your goals and expectations very clear and ensure that you are being understood.

Since outsourcing often occurs with agencies that are located in countries other than your own, you must interview your prospective outsourcer as completely as you can.

Check the company or service agency just as closely. Look for online reviews of their service and get referrals, if you can. Additionally, its a good idea to ask for samples of their work.

Another problem that could cost you a lot of money is a poorly managed budget for the work you want done. Decide how much money you want to spend and make your budget accordingly.

Not all outsourcing contractors or service agencies follow the same payment plans for projects. Some charge by the project with a one-time payment, while others expect retainers on a time frame, like monthly for long projects.

There should be a specifically written contract with all expectations, delivery deadlines and payment schedules outlined in detail so there’s no angry misunderstandings later.

Another mistake you could easily make that would be a costly one would be to avoid building a relationship with the people tending to your business, particularly the business owner and the contractor you’ve hired.

When you are outsourcing you need crystal clear, two-way lines of communication. Although your contractors are working for you, do not make the mistake of treating them like normal emplyees.

You might not be their only client, which means they are not working exclusively for you. Setting up milestones for your project will help to keep you to keep track of your project’s progress as well as allowing you to keep an eye on any possible delays to the scheduled delivery date.

One final caution is to remember that you are hiring a professional to do a professional job for you and your business. When you have a contractor you can work with, use them for as many other jobs as they are qualified to do for you. They will know what you want and expect and you will know what type of support you will get in return.

When you establish a business relationship with a contractor, you might be able to negotiate lower rates if you are a frequent client.

If you’ve found a reliable Outsourcer that completes projects correctly and efficiently, be loyal and give them as much work as you can afford. Most likely you will also earn their loyalty…and, that’s a good thing.


Kathy Dobson is a free spirited business owner and entrepreneur dedicated to helping others achieve financial and personal freedom through Internet marketing with an emphasis on membership sites.  For further tips and resources and to get your own free rebrandable report “Membership Sites are Hot” visit: http://www.kathydobson.com

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Outsourcing Mistakes and How to Avoid Them

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