by Mike Moran

Image by luc legay via Flickr

Social media is free, but what’s the catch? Time. We only have so much time to spend putting our message out there, but we don’t want to limit how many people can hear what we have to say. This problem comes up in many ways, but the simplest is the dichotomy between Facebook and Twitter. Many folks decide to spend the bulk of their social time on one or the other, with relatively few people using both. If Google Buzz catches fire, this fragmentation might only increase. What’s a marketer to do?

Let’s face it. There’s no real difference between “friends” and “followers,” nor between “”status updates” and “tweets.” And why would you decide to spend all your precious social media time updating one venue and not the other, if your customers use both of them? But how can you double the amount of time you spend in social media updating both?

You don’t have to. I decided that I prefer Twitter to Facebook so I have every tweet I send out mirrored as my Facebook status. And I do the same thing on LinkedIn. I haven’t taken the plunge on Google Buzz yet, but I’ll probably do the same thing there, also.

If someone wants to see what I am up to, they can use their favorite method to keep up and I only have to update once. I know people using FriendFeed to accomplish the same thing. In each of your social media lives, you can set up these mirrors to make sure that your customers can keep up no matter what network they are in, while you only need to update once.

Now, I find even though I update in only one place, that I still have trouble making time for more than a few tweets a day, but there isn’t anything I can do to help with that.

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Here is the original:
“I don’t have time for Facebook and Twitter”

by Sage Lewis

Search Engine Roundtable has reported on a new feature in Google Webmaster Tools. You can now update your Sidewiki profile in your tools section. Learn what Sidewiki is and how you can use it to your benefit.

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See the rest here:
Google Adds Sidewiki Control to Google Webmaster Tools

by Sage Lewis

Marketing Pilgrim reports that B2B Marketers will see a 490% Increase in Social Media Spend by 2014. But there are other really interesting stats to be found in this report as well.

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See the original post here:
B2B Marketers Making Huge Increases in Social Media Spend

by Sage Lewis

Matt Cutts has recently put out a post calling for us all to turn in link spam. Learn what he and Google are up to. This has interesting implications for you to consider.

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Source:
Matt Cutts Calling for Link Spam Reports

by Mike Moran

Image via CrunchBase

When my friend called me, there was a little panic in his voice. He owned a successful, customer-friendly small business, and was generally an easygoing person. But he didn’t know what to do. A long-time and loyal customer alerted him to a savage review of his business on an Internet Yellow Pages site. And so now he was turning to me to find out what he could do about it.

I asked him for the details and he ruefully related the story. When he read the review, he immediately knew who the unhappy client was, recognizing some details in the story. He told me that this client had been impossible, constantly changing her mind about what she wanted with no notice, and although he did his best to satisfy her, at the end he had to tell her that he had done all he could for what he had been paid.

He would have understood if she had honestly expressed her disappointment in him in the review (even though he felt she was expecting way too much), but what irked him no end was that her review attributed egregious bits of behavior to him that were completely made up from whole cloth. He had objective proof that some of her comments were lies.

This isn’t an isolated case. Although most reviews are factual, and some small businesses have it coming, there’s nothing stopping dissatisfied customers from responding in extreme ways. And the services that post such reviews, such as Yahoo! Yellow Pages and Yelp, don’t want to be in the position of having to discern who’s telling the truth, letting the “wisdom of crowds” sort things out.

So, what’s a small business to do? First, treat your customers well, remembering that they have more power than you think. Encourage your happy customers to post reviews online, so that the wisdom of your crowd is in evidence–that will dilute the power of any one negative review. (Yesterday, I posted some small business social media success stories that you can emulate.) When someone posts a bad review, consider engaging that person online to try to make amends.

Unfortunately, it might require that you develop a thicker skin, because the rudeness of some online reviews might be more than you can bear. One San Francisco bookstore owner was arrested for battery after responding to a Yelp reviewer.

But that’s no reason to accept outright lies. When it clearly goes beyond a difference of opinion, and you can prove you’ve been wronged, go to the review site and plead your case. Show them that it’s a lie and ask them to remove it.

That’s what my friend did, and Yahoo! Yellow Pages, to their credit, did remove the dishonest review. But my friend learned form the situation. Now, he solicits good reviews and he works harder to satisfy even the nut jobs. It’s a different world out there, so make sure you know how to make your way through it.

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What to do when reviewers lie about you