Tips for Social Media Success – A Panel Discussion

Posted by: Date: June 25, 2009

by David Carberry

A few weeks ago I attended the Maryland Chamber of Commerce session on Social Media and Online Marketing with guest host Mario Armstrong from XM radio. The panel consisted of Greg Cangialosi, CEO of Blue Sky Factory, Matt Goddard, CEO of r2integrated and Leah Messina, CEO of Sinuate Media.

The
panelists spoke about various topics such as; online tools, social
marketing and challenges their clients face. Some good points were made
throughout the session however, as most panels go, they were all
intertwined and scattered. I have highlighted some of the main items
that are beneficial to all businesses either as a refresher or as new
information.

Communities

How are your customers
currently buying items or services? Social media outlets such as
Twitter don’t work for everyone or every business. Let’s take a
business such as a local plumber or heating specialist. When do you
need a plumber? Typically when something is wrong! Most people will
more than likely pick up a phone book or do an online directory search.
It’s doubtful that anyone will follow a plumber’s business on Twitter.
On the other hand, if you are looking for a recommendation for a
plumber, Twitter or Facebook might be the perfect place for you.
According to Goddard, “Social media is really about reducing a risk by
reaching out to like-minded peers. It’s our way of saying, how do I not
make a bad decision?” We go get advice and it’s sitting inside these
communities, we are getting the information when the conversation is
happening and it’s all about reducing the risk. The social tools that
exist are about streamlining the process.

LinkedIn.com has been
around longer than Twitter and it isn’t getting as much hype. LinkedIn
is a risk reduction and helps members make better decisions on how to
build relationships. It’s Quality over Quantity. Your business should
be tied to your area of expertise, local community or industry
specialty. If you are a local business in a specific trade industry try
to focus on what you do and important topics that are relevant.

The Clutter

There’s
really no need to tweet about the peanut butter and jelly sandwich you
just ate. According to Cangialosi , “THERE’S A LOT OF A LOT! ” There is
no way we are paying attention to everything you have written. There is
so much white noise that it is crucial for businesses to stay focused.
Try to use important keywords or tags that can be searched for easily.

Blue Sky Factory leverages social media technology by using Hubspot.
The Hubspot tool looks at web analytics and takes all the keywords you
want to optimize and ranks the conversations that are really important.
Blue Sky’s goal is to engage the community, cut through the clutter,
and sharpen the focus.

Tools and Tracking

Messina
recommended several different tools which keep a watchful eye on what
people are saying about your product or who might be interested.
Search.twitter.com – Twitter’s basic search tool
Google alerts – a great way to have information pushed instead of searching with the other tools
icerocket.com – a social and search tool
radian6 – a monitoring source for your brand across the web
Chi.mp – helps steam line across multiple accounts
Dragon Search – social media calculator

One tool that was not mentioned was Twitter Analyzer, which is a tool that is fun to explore.

Rule of Thumb to Execute Social Media

Mario’s
last question to the panel was, “How much time do you have for all of
your social responsibilities? We all know that owning a dog can be
free, but don’t you have to nurture it?”

Leah recommends before
you update your Twitter account to spend 2 hours researching and
compile a list of daily social media updates. Update once in the
morning and at the end of the day. Leah typically puts aside 1 hour a
day for updates.

Greg doesn’t use Twitter to update his Facebook
account. The Twitter stream is primarily used for business and he
separates his personal account from corporate account. He does his
tweets in spurts. He recommends that your conversations grow into one
on one dialog. You should pick and choose from one platform to another
because it is not relevant between the two socials. Try not to use hash
marks in your Facebook account – it may be Greek to many of your
friends.

Final Words

Matt states, “The Internet is
a buying engine – not a selling engine. You have to be a part of the
buying process.” You can’t force the buying moment. Experiment with the
tools available to you and evaluate the outcome.

Leah – “When
you reach out you can tease out the most important people that are the
influencers. They can help you be a bridge to the community. Be genuine
and use it methodically.”

Greg – “The influencer in today’s
social world has a very wide footprint so you need to be very
authentic, transparent and methodical.” The long term strategy for
social messaging is making sure your messaging is exact. What’s the
right story to tell your audience; is it compelling and why?

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